Gurpreet Singh Saini
Lead UC Engineering
- Role
- Lead Uc Engineering at Rt Global Infosolutions
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
About Gurpreet Singh Saini
A skilled technologist with over 6 years of Industry experience as a VoIP Engineer with Senior and Lead roles involving configuration of CISCO VOIP phones, resolving and assigning the tickets raised by clients by working on CISCO Call managers and providing access of VOIP phones services. Good experience with Cisco Unity, Presence, and LDAP synchronization. Excellent experience in using Cisco call manger, unity voice mail, and voice gateways. Managing, leading and mentoring team members to provide good quality of service within given SLA/ SLO. Engaging with client for better and quick workarounds. Continuous aligning with leadership for better operating and process improvements. Cisco Voice solutions: CUCM, Unity Connection Voice Mail, Jabber. Voice gateways : SIP, SSCP, H.323,MGCP. Skills: Team Management, Employee Engagement, Problem Solving, People Management, Change Management, Standard Operating Procedure (SOP), Process Improvement, Project Management, Management, Strategic Planning.
Experience
Lead Uc Engineering
Nov 2022 — Present · Chandigarh, IN
Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services.\\\\n• Led the business and support operations, improved the quality of the business and drove utilization of the ITIL framework.\\\\n• Strong project management, implementation skills that have resulted in repeated success guiding sizeable, cross-functional teams in the design & launch of leading-edge solutions and best practices.\\\\n• Highly skilled in full product support lifecycle activities including concept maturation, design management, issues control & resolution, cost management, vendor management, manufacturing and various other cross-functional activities.\\\\n• Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.\\\\n• Leadership reporting, stakeholder management and RCA analysis.\\\\n• Managed technical process document, process-related changes, operations and ensured proper training.\\\\n• Delivered a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
inderprastha Engineering college
Bachelor's degree, Information Technology
2012 — 2016
HimalayanUniversity
Diploma of Education, Business Management
2018 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.