Gurpreet Singh

Fraud and Risk Detector - Trust and Safety @Tripadvisor

Oxford, GB

In my current role, I review and manage chargeback cases, ensuring timely and accurate responses in line with company policies and card network regulations. I organise documentation for each chargeback case to summarise key findings and track chargeback metrics. Additionally, I act as the primary point of contact for users regarding trust and safety concerns, providing timely and effective support to address their needs.• Identified suspicious behaviour and mitigated potential fraud in real-time by analysing transactions and user activity across platform.

Delhi University

Bachelor of Commerce - BCom

Oxford Brookes University

Msc. Finance