Gurpreet Kaur Saluja
Customer Experience Manager - Debt Management @IDFC FIRST Bank
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WORK HISTORY
Customer Experience Manager - Debt Management @IDFC FIRST Bank
Address customer complaints and provide appropriate solutions to enhance customer trust and reduce dissatisfaction. Work closely with internal teams (collections, legal, compliance, and operations) to ensure seamless handling of debt-related issues. Identify recurring pain points in customer journeys and recommend process changes to improve efficiency and reduce escalations. Ensure adherence to debt recovery guidelines, ethical practices, and regulatory requirements. Track daily SRs, escalations, and resolution timelines; prepare reports for management to monitor performance and customer sentiment.
EDUCATION
ITM Group of Institutions
PGDM, Marketing
ABOUT GURPREET KAUR SALUJA
Customer Experience Manager - Debt Management
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