Gurpreet Kaur

About Gurpreet Kaur

A motivated professional with 8 + years of successful track record in Client Servicing, Support Renewals, Customer Support and systems related operations. Good organizational & leadership skills with the ability to lead projects and get results. Dedicated & committed, willing to take on challenging roles, tough assignments and to work to tight deadlines. Good communication skills teamed with the ability to develop rapport with employees and peers.

Experience

1. Renewal Consultant Account Manager - Renewals

   Oracle

   Dec 2010 — Present

   As a renewal consultant I am primarily responsible for ensuring the target support renewal rate for existing Oracle customers in assigned territory. Assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.Key Deliverable are- • Manages renewals process for Oracle’s Primavera product across APAC.• Ensure timely support renewals for all Oracle customers in assigned territory for all Oracle Products.• First-line management contact for customer escalations• Troubleshoots problems and escalates as necessary• Assists in key indicator reporting and trend analysis• Educates customers on e-business practices and any associated contractual implications• Ensures customer awareness and understanding of the applicable elements of the Support portfolioand few more.

Education

• ICFAI University

  Master of Business Administration (MBA), Marketing

  2010 — 2012

• Delhi University

  Graduation, Insurance

  2003 — 2006

Skills

• Account Management
• Change Management
• Leadership
• Training
• New Business Development
• Channel
• Business Analysis
• Relationship Management
• Sales Management
• Team Management
• Mis
• Key Account Management
• Management
• Crm
• Pre-Sales
• Lead Generation
• Vendor Management
• Project Management
• Business Development
• Sales
• Sales Operations
• Customer Retention
• Insurance