Gurneet S Sethi
Project Manager @Cognizant
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WORK HISTORY
Project Manager @Cognizant
EDUCATION
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
ABOUT GURNEET S SETHI
14+ years of extensive experience in Project Management,Client Servicing, Strategic Management, Performance Management, Business Operations, Transition Management and Team Management for International & Domestic Voice Base projects for E-Commerce Ventures and Back Office (Social Media, Emails, Chat) Customer Services & 3rd party Collections. PMP trained, Certification due In depth knowledge of Cloud Telephony like Knowlarity, Exotel and Avaya and Aspect Successfully led the Operations floor with span of over 200 agents and 9 TL’s Part of Core team that designed Client facing & Internal Support Process and implemented the same using Service Cloud & Sales Cloud on Salesforce.com Expertise on Salesforce.com offerings – Service Cloud, Sales Cloud & Marketing Cloud 5+ years of experience using Service Cloud and Sales Cloud – Salesforce.com. A thorough professional with a proactive attitude and proven track record in imparting training to Operations & Call Center team by using learning theories & instructional strategies. A keen planner & strategist in managing business operations with focus on top-line & bottom-line performance & expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Accountable for strategic utilization & deployment of resources to achieve organizational objectives. Exceptional communication and presentation skills with demonstrated abilities in training, team building, leadership, collaboration, innovation, change orientation, and driving front liners in achieving highest targets. Lean Management where won the best lean award out of 100 ideas filed
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