Gurmeet Kaur
Deputy Director @ Rio Tinto | PMP, CSSBB, ICBB
- Role
- Deputy Director at Rio Tinto
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gurmeet Kaur
Experienced Leader (Black Belt and PMP Certified) with a demonstrated history of working in the information technology and services industry. Skilled in Business Planning, Operations Management, Customer Relationship Management (CRM), employee engagement Strong human resources professional graduated from Delhi UniversityRich experience in Project Management, Business Process Outsourcing, Transition Management, Training and Talent Development.Proficient at managing & leading large teams for running successful projects; experience in developing service standards and meeting service levels for business excellence. Built functional & operational roadmaps, mapping processes and enhancing team performance to ensure business standards across assignments. Have handled projects on new client implementations, new acquisition, organization transformation, people development and client conversion.KEY PERFORMANCE AREAS• Manage all operational aspects of select accounts including but not limited to: Operations management, People Management, Team Engagement, Change Management, New Process Implementation, Setting up Center of excellence teams, Working with culturally diverse groups.• Aggressive analytic and problem solving excellence• played “trusted advisor” role to client executives • Conceptualize and articulate our automation story• Coaching for succession and improvement; Building and leading an environment for diversityDOMAIN EXPERTISEDelivery & Execution excellence | HRSS|, Contact centre operations, HR Outsourcing| US Benefits Outsourcing | HR Outsourcing | Legal Outsourcing | Superannuation | Project Management | Six SigmaMY STRENGTHSAbility to envision the big pictureBuilding Framework, Process Transition and Centralization Stakeholder ManagementStrategic thinking and implementation Innovation and AutomationAbility to build and lead strong teams Creativity and problem solvingProject Management and Multi-tasking
Experience
Deputy Director
Jan 2024 — Present · Gurugram, IN
Education
Annamalai University
PG
Delhi University
Bachelors
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