Gurmeet Buttar
Engagement Manager- Client Services @Argano
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WORK HISTORY
Engagement Manager- Client Services @Argano
ABOUT GURMEET BUTTAR
Client Engagement & Service Delivery Leader with 18+ years of experience in Oracle ERP and Managed Services, specializing in delivering high-quality outcomes across complex enterprise environments. Proven track record of managing end-to-end client engagements, driving service excellence, and building strong stakeholder relationships. Experienced in leading cross-functional teams, handling escalations, and ensuring seamless delivery through structured governance and communication. Key strengths include: Client Engagement & Relationship Management – Trusted advisor to clients, ensuring alignment with business goals and delivering value-driven outcomes Service Delivery Management – Managing multiple client engagements, overseeing SLAs, ticket reviews, and operational excellence Oracle Expertise – Delivered 8+ full-cycle Oracle ERP implementations, including 2 Oracle Fusion ERP projects Managed Services Leadership – Driving weekly cadence calls, governance meetings, and continuous improvement initiatives Stakeholder Communication – Leading client communications, executive updates, and management-level discussions Issue & Escalation Management – Proactively managing risks, resolving critical issues, and ensuring client satisfaction Known for a strong work ethic, integrity, and a collaborative leadership style, with a focus on delivering consistent results and building long-term client partnerships.
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