Gurleen Kaur
System Administrator at Tech Mahindra
- Role
- L2 Technical Support at Tech Mahindra
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gurleen Kaur
Aspiring Cloud Engineer and building Hands-on experience in cloud platforms and DevOps tools. Passionate about cloud architecture, automation, and continuous learning to design secure and scalable solutions. Focused on improving technical expertise and becoming proficient and modern cloud technologies.
Experience
L2 Technical Support
Apr 2024 — Present · Noida, IN
Addressed escalated tickets from L1 using advanced troubleshooting techniques and KB articles.• Collaborated with L3 engineers for system-critical issues, ensuring timely resolution and minimal downtime.• Ensured SLA compliance and maintained accurate documentation using ServiceNow and Salesforce ITSM platforms.• Performed advanced remote administration for resolving endpoint issues, policy updates, and patch deployments.• Managed user and device policies via Microsoft Intune (Endpoint Manager), including app deployment, device compliance, BitLocker encryption, and remote wipe.• Supported and troubleshot Citrix XenApp sessions — login failures, session lag, profile load issues, and printer mappings.• Handled user provisioning, mailbox configurations, and license management in Office 365 (Exchange, Teams, OneDrive).• Troubleshot and resolved Zscaler, Cisco Jabber, VPN, and proxy-related connectivity issues for global enterprise users.• Escalated critical infrastructure/security incidents to L3; contributed to Root Cause Analysis (RCA) and audit documentation.• Delivered internal knowledge transfer sessions, created SOPs, and updated known error database for recurring incidents.
Education
Tech Mahindra SMART Academy Amazon Web Services (AWS), AWS re/Start Program Learner
Amazon Web Services (AWS), AWS re/Start Program Learner
Banasthali Vidyapith
BCA
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