Gurleen Kaur Thapar

About Gurleen Kaur Thapar

I am a Senior Manager in Customer Analytics & Insights, partnering across Sales Planning, OpCo leadership, Sales Ops, Business Development, Marketing, Prospecting, and Product teams to drive data‑led decisions and growth.Over the last three years, I’ve led high‑impact analytics initiatives across customer behavior, revenue performance, retention strategy, and GTM enablement. A core focus of my work is churn and cancellation analytics—analyzing ACV impact, customer tiers, segments, regions, and product exposure to surface structural risks and underlying drivers. These insights have helped leadership sharpen retention priorities, strengthen renewal discipline, and focus on the most at‑risk customer cohorts.I regularly lead business line and OpCo performance deep‑dives, delivering monthly, quarterly, and YTD views versus plan and prior year. This includes KPI trends, forecasting, pipeline and cancellation drivers, and sales‑rep performance insights—bringing clarity on what’s driving performance gaps and where intervention is needed.In partnership with Business Development and Strategy teams, I’ve led TAM analysis, market sizing, customer segmentation, and whitespace/greenspace assessments, leveraging platforms such as S&P Capital IQ / CapIQ Pro, Compustat, and Xpressfeed. An important extension of this work has been departmental gap analysis, where I’ve identified under‑penetrated departments within existing accounts by combining usage data, persona and professional data, pricing information, and AI‑assisted analysis—enabling targeted cross‑sell and expansion strategies and more informed enterprise‑level growth conversations. I also work closely with Marketing and Prospecting teams on segmentation, usage and engagement analytics, and target‑account prioritization to support effective GTM execution.From an enablement standpoint, I specialize in building scalable dashboards and self‑service analytics using Power BI, SQL, Salesforce, Snowflake and bring strong domain knowledge across reference data, corporate actions, and pricing (GICRS, BECRS, Compustat).In Q4 2025, I received the Customer Experience Essential Excellence Award – Innovation and Growth for delivering innovative, high‑impact analytics solutions using AI and emerging technologies to create measurable business value.I enjoy working at the intersection of analytics, strategy, and collaboration—helping organization move beyond reporting what happened to understanding why it happened and what to do next.

Experience

1. Senior Manager

   S&P Global

   May 2023 — Present · Gurugram, IN

   I’m a Senior Manager in Customer Analytics & Insights, partnering across Sales Planning, OpCo leadership, Business Development, Marketing, Prospecting and Productteams to drive data‑led decisions. My work spans churn and cancellation analytics, revenue and forecasting deep‑dives, customer segmentation, market sizing, and executive performance reporting. I focus on translating complex data into clear, actionable insights that support retention, growth strategy, and commercial execution—while mentoring teams and acting as a trusted thought partner to senior leadership.

Education

• Mata Savitri Devi Sanjeevani Public School

  High School, Commerce with Maths

  2006 — 2008

• Kalindi College, University of Delhi

  B.A. (Honours), Economics

  2008 — 2011

• Indira Gandhi National Open University (IGNOU)

  Master's degree, Economics

  2012 — 2014

Skills

• Mergers
• Money Market
• Capital Iq
• Statistics
• Capital Markets
• Equity Research
• Interpersonal Communication Abilities
• Data Analysis
• Research
• Self-Driven
• Trademarks
• Patents
• Market Research
• Event Management
• Corporate Actions
• Analytics
• Proofreading
• Patent Prosecution