Gurkirpal Singh
Product Engineer @ Sprinklr | Former SWE @ Microsoft | CSE IIT Ropar
- Role
- Product Engineer at Sprinklr
- Location
- Patiala, PB, IN
- LinkedIn followers
- 500 followers
About Gurkirpal Singh
Sprinklr leverages my expertise to enhance CCaaS scalability, ensuring seamless outbound…
Experience
Product Engineer
Jul 2023 — Present · Gurugram, IN
Enhanced the lead creation API by implementing advanced validations to ensure data integrity. Spearheaded dialer optimizations, significantly improving call quality and operational efficiency by 27%.– Achieved a significant drop rate reduction (10% to 3%) in predictive dialers, thereby enhancing operational efficiency and driving notable improvements in productivity.– Boosted agent efficiency by 8% and maximized connection rates by optimizing call timing and agent tracking.– Integrated Kafka for real-time streaming and deployed voice care services on Kubernetes; enhanced system scalability and reliability, reducing peak-time latency by 40% and handling 20% more concurrent users effectively- Enhanced system efficiency of Outbound Service by managing and monitoring metrics for Kubernetes deployments, Kafkaclusters, and Redis instances, reducing alerts by 90%.– Enhanced system observability by implementing Prometheus & Grafana monitoring, enabling real-time alerts for Redis memoryusage, reducing system incidents by 80%.
Education
Indian Institute of Technology, Ropar
Bachelor of Technology - BTech, Computer Science
2019 — 2023
Ryan International school,Patiala
High school
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