Gurkirat Singh
Senior Business Analyst | Sprinklr CCaaS | CX Transformation | CRM & Lending Platforms | Stakeholder Collaboration
- Role
- Senior Business Analyst at Unify Technologies
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gurkirat Singh
I’m a Senior Business Analyst currently working at Unify, where I’m working on a Sprinklr…
Experience
Senior Business Analyst
Jul 2025 — Present
As a Senior Business Analyst at Unify, I am currently working on a Sprinklr CCaaS (Contact Center as a Service) implementation project, supporting enterprise-level customer experience transformation initiatives.Key Responsibilities:Collaborating with cross-functional teams including product owners, CX leads, and technical teams to gather and document business requirements.Supporting the configuration, customization, and deployment of the Sprinklr platform to align with client-specific workflows and CX goals.Translating business needs into user stories, process flows, and solution design documents.Coordinating with solution architects and developers to ensure technical alignment with business requirements.Participating in UAT planning and execution to validate system functionalities.Conducting impact analysis and supporting change management during implementation phases.Contributing to the knowledge base on Sprinklr CCaaS features, modules, and best practices.Tools & Technologies:Sprinklr CCaaS PlatformJIRA, ConfluencePower BI, ExcelMS Visio / Lucidchart (for process flows)Agile/Scrum methodologies
Education
Guru Tegh Bahadur Institute Of Technology
Bachelor of Technology - BTech
2014 — 2018
New Delhi Institute Of Management
Master of Business Administration - MBA
2018 — 2020
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