Gurkiran Bath

Product Manager @RBC

Toronto, ON, CA

Orchestrated end-to-end product lifecycle and transformed money movement process for Wealth Clients from days to minutes by integrating AI-driven straight-through processing, reducing operational inefficiencies• Achieved cost avoidance of $250K annually by creating product roadmap to build components once and using them across different processes, contributing in both functional and technical capacity• Transformed legacy payment systems into intelligent, secure digital platforms by leveraging AI-driven automation and anomaly detection, streamlining financial transactions with a 25% faster task completion rate• Held workshops to optimize the new financial advisor’s onboarding process into the application, reducing onboarding time by 30% and improving user satisfaction and system’s performance• Optimized deployment processes and operational efficiency by applying Azure-based DevOps techniques, including continuous integration, containerization, and infrastructure automation• Managed rollout of configuration-based product strategy, reducing operational expenses by $200K per year by reducing the time taken for updating business rules without the need for code updates or deployments• Optimized the wealth management processes, leading to a 30% increase in user engagement and satisfaction by providing timely and accurate service, thereby meeting organization’s objectives• Drove innovation like building of a predictive model to estimate the time taken for the resolution of case by analyzing patterns, thereby keeping the advisors informed about the timelines and increasing client satisfaction