Gurkaran Singh
IT Specialist @The Sahara Effect
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WORK HISTORY
IT Specialist @The Sahara Effect
Ottawa, ON, CA
Troubleshot hardware, software, and network connectivity issues, resolving 85% of user requests on first contact and improving overall help desk efficiency.• Assisted with system configurations, software installations, and routine updates, contributing to a 20% reduction in setup time for new employees.• Documented technical incidents, resolutions, and procedures, streamlining knowledge management and reducing recurring issues by 15%.• Applied foundational expertise in Windows OS, Microsoft 365, and basic networking from academic projects and internships, with proven ability to quickly adapt to new technologies and tools.
EDUCATION
Guru Nanak Dev University, Amritsar
Bachelor In Computer Application, Computer Programming Language, Machine Learning
Sri Guru Harkrishan Senior Secondary Public School
High School, Accounting
Lambton College
Cloud Computing For Big Data, Computer Science
ABOUT GURKARAN SINGH
With 5+ years spanning telecom field engineering, enterprise security operations, and cloud-based ML development, I bring a rare combination: hands-on technical depth and measurable business results. At Bell Technical Solutions, I cut response times by 50% and resolved 100+ client issues monthly with a 95% success rate. At Ciena, I helped maintain a 100% incident-free security record across restricted enterprise environments.My background in AWS, Python, and machine learning (built during my time at Lambton College and CACMS) means I don\'t just maintain systems — I look for ways to make them smarter.I\'m currently open to roles in Cloud Infrastructure, IT Operations, or ML-adjacent engineering where I can bridge the gap between field-level problem-solving and scalable technical architecture. Let\'s connect: g••••••••@gmail.com
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