Gurjit Lali

Technical Program Manager @TELUS Digital

Burnaby, BC, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2016 — Present

Technical Program Manager @TELUS Digital

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Burnaby, CA

EDUCATION

2014 — 2016

Vancouver Community College (VCC)

School of Instructor Education/BC Provincial Instructor Diploma

1990 — 1994

University College of the Cariboo

Marketing/Business Management, General

SKILLS

Mobile DevicesTeam LeadershipQuality AssuranceTrainingCustomer SatisfactionLeadershipCoachingManagementLeadership DevelopmentLong-Term Customer RelationshipsCustomer RetentionCustomer ServiceOperations ManagementConsultingTraining DeliveryStrategic PlanningOrganizational EffectivenessChange ManagementWorkforce PlanningTeam EffectivenessKey Account Relationship BuildingVirtual TeamsTeam ManagementWirelessVendor ManagementKey Performance IndicatorsBusiness StrategyCall CentersProcess ImprovementSalesCross-Functional Team LeadershipWorkforce ManagementDelivering ResultsService DeliveryTeam MotivationManagement by ObjectivesTraining AssessmentManagement ConsultingStrategic PartnershipsOperational Planning

ABOUT GURJIT LALI

Effective leadership skills in Consumer & Contact Centres, leading through effective team development, coaching an exceptional customer experience with a well-defined business strategy, supported by a strong team. Results-driven leader in Learning and Development.Takes pride in leading and managing without title but through collaboration to encourage open communication, build strong relationships, motivate through guided self-discovery, and manage all tasks in an organized manner.

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