Gurjaipal Matharu
Global Operations Manager (Digital Managed Services) @Siemens
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WORK HISTORY
Global Operations Manager (Digital Managed Services) @Siemens
London, GB
Implementing managed services (SaaS) solutions and managing E2E customer success journey from pre-sales, execution, and services operations with responsibilities of operational excellence and governance. Lead customer strategic partnership by creating a enterprise process repository and establishing global framework agreement. Drive strategic development of AI & IoT tools to enhance service business. Advocate the accurate sales pipeline with enablement process and execute cross border programs with overview of P&L, risk, contracts, bids and finance.
EDUCATION
St Joseph Convent School
A Levels
Brunel University of London
Aviation Engineering
ABOUT GURJAIPAL MATHARU
Senior Program and Operations leader with 12+ years delivering complex global programs across SaaS, AI, cybersecurity, IT/OT, turnkey solutions and digital infrastructure. I specialise in technical program delivery, PMO governance, agile/lean transformation, and cross-functional leadership across engineering, product, and operations. I’ve led programs across 15 countries, improved delivery velocity, scaled SaaS and data-driven solutions, and built operating models that increase customer adoption and operational efficiency. I bring a structured, outcome-focused approach with deep experience in system integration, requirements management, agile practices, P&L, and engaging C-suite stakeholders to drive digital transformation.
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