Gurinder Sidhu

Coordinator and Csr @Fix Auto

Calgary, AB, CA

Apply project management expertise to streamline customer service workflows, ensuring efficient scheduling, communication, and front office operations.Utilize analytical skills to review vehicle damage data, identify patterns, and maintain accurate records in the Business Management System (BMS).Coordinate with production and sales teams to align timelines, monitor progress, and deliver vehicles on schedule, while tracking performance metrics for continuous improvement.Leverage data-driven insights to explain repair processes, cross-sell services, and provide tailored solutions that meet customer needs.Build strong client relationships by managing expectations and delivering consistent, detail-oriented service.Foster collaboration and optimize operational processes to enhance team productivity and customer satisfaction.