Gurdeep H.
Senior Manager (Emea) - Customer Technical Training Mgmt & Certification @ServiceNow
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WORK HISTORY
Senior Manager (Emea) - Customer Technical Training Mgmt & Certification @ServiceNow
City of London, GB
Lead the strategic direction and operational execution of technical training delivery across EMEA and APAC regions, managing a globally distributed team of 14+ Technical Trainers/Consultants. Drive innovation in learning delivery while ensuring operational excellence and alignment with organisational objectives. Collaborate closely with cross-functional stakeholders including Product,Content Development, Sales, Services, Finance, and Partner organisations to deliver world-class training experiences that drive customer success and product adoption.
EDUCATION
Brunel University of London
Brunel Diploma in Professional Development, Management Information Systems, General
The Heathland School
GCSEs
The Heathland School Sixth Form
A-Levels
Brunel University of London
Bachelor of Science (BSc), Information Systems (Hons)
SKILLS
ABOUT GURDEEP H.
A dynamic and results-oriented leader with over 20 years of experience in enterprise software, particularly ServiceNow and other SaaS platforms, and IT service management. Proven expertise in leading global teams, driving strategic initiatives, and delivering innovative training and technology solutions. Adept at managing complex projects, fostering partnerships, and enhancing operational efficiency. Fluent in English, Hindi, and Punjabi, with exceptional communication and stakeholder management skills. Known for effectively engaging with C-suite executives to drive business outcomes and leading large, high-performing global teams. Highly skilled in managing, implementing and optimising ServiceNow solutions to meet diverse organisational needs.
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