Gurdeep Singh
Deputy General Manager at Paytm Finops
- Role
- Deputy General Manager at Paytm
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gurdeep Singh
Overall 12 Years of experience in Fintech, Ecommerce, Telecom & Banking (Revenue Assurance, customer service & backend support).Strong Interpersonal written & verbal communicator and can manage the balance of manpower, processes and technology to improve employee productivity and achieve a high customer service level.Handling all aspects of customer interface including issues related to billing, relationship management & collection Have a Good Knowledge of Data Maintenance ( MIS etc).Have a good ability of handling all software that are used in such DepartmentHave a Good Knowledge of MS Excel using Lookup, Concatenate & Other All Quires related to it.Strong Ability in Customer Service, Retention, Channel Support & Collections.Ensuring 100% resolution of discrepancies within 24 hrs with the help of channel partners for complete close looping of cases.
Experience
Deputy General Manager
Jul 2024 — Present · Noida, IN
Education
Delhi University
Bachelor of Commerce (B.Com.), Finance and Financial Management Services
2007 — 2010
Skills
- Collections
- Payment Gateways
- Customer Retention
- Call Center
- Revenue Assurance
- Vendor Management
- Service Delivery
- Mis
- Credit Monitoring
- Call Centers
- Telecommunications
- Customer Lifecycle Management
- Postpaid Service Management
- Bpo
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