Gurdeep S.

Senior Manager - Program & Project Management @LTIMindtree

Calgary, AB, CA

Leading high-performing teams managing SQL databases, Managed Instances, and Virtual Machines across Microsoft’s US and Canada regions.• Overseeing day-to-day operations, client engagements, escalation management, and project delivery for Microsoft in North America.• Managing the end-to-end customer journey for Microsoft Azure products, ensuring seamless purchasing experiences, delivering exceptional service, and resolving technical issues promptly.• Driving the achievement of key operational KPIs aligned with client goals, including Customer experience (CSAT), First Call Resolution (FCR), backlog reduction, and SLA compliance.• Providing strategic leadership in coaching, counseling, workforce planning, recruitment, performance management, disciplinary actions, and career development to build and sustain a high-performing team.

Vinayaka Missions Sikkim University

Bachelor of Arts - BA