Gurcharan Singh
Head - Client Experience Group (CEG), Consumer Banking
- Role
- Head - Client Experience Group(Ceg), Consumer Banking at Indusind Bank Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gurcharan Singh
Competent professional with 18 years of experience in Customer Service Excellence, Retail…
Experience
Head - Client Experience Group(Ceg), Consumer Banking
Feb 2024 — Present · Mumbai, IN
As Head of Client Experience Group in Consumer Banking I am responsible for overseeing and enhancing all aspects of customer service, customer experience, complaints management, and ensuring first-time resolution (FTR) and turnaround time (TAT), NPS metrics are met across branches of IndusInd Bank. This leadership role demands a strategic and customer-centric approach to improve overall customer satisfaction and loyalty. Key competencies includes Customer focus, strategic thinking, collaboration with internal & external stakeholders, digital transformation, process reengineering, innovation & Design thinking
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