Gurchandan Kaleka
Technical Support Analyst @Itel Networks Inc
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WORK HISTORY
Technical Support Analyst @Itel Networks Inc
Resolve complex production issues across telephony, networking, and site connectivity environments supporting business-critical services across Canada• Use Wireshark, PBX/SBC logs, carrier portals, PRTG, and Grafana to investigate incidents and trace faults across voice and network infrastructure• Troubleshoot issues ranging from physical connectivity problems to signal, link, and duplex mismatches across core networking environments• Coordinate with internal teams, vendors, carriers, and customer sites to drive incidents through to resolution and restore service quickly• Accelerate resolution by identifying bottlenecks, arranging dispatches, and adapting processes in real time when standard workflows would cause delays• Support service continuity by finding practical ways to keep sites operational when full restoration is not immediately possible• Contribute to improved reliability through end-to-end issue ownership, root cause investigation, and systems-focused problem solving
EDUCATION
Thompson Rivers University
Bachelor's degree, Computer and Information Sciences
ABOUT GURCHANDAN KALEKA
I am a technically curious, systems-minded professional with experience across networking, telephony, infrastructure support, and data analysis. I thrive in roles that require problem-solving, cross-functional coordination, and ownership of real-world issues from investigation through resolution. My goal is to keep building depth in technical and operational environments where I can solve complex problems, improve processes, and create meaningful business impact.
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