Gurbir Keer

About Gurbir Keer

Qualified & seasoned professional with 18+ years of experience having an analytical bent of mind & a strong eye for detail, Core competency has been in setting up processes ground up, with a strong focus on customer satisfaction, process improvement & performance management, having spent most of the time in process improvements, automation and people management

Experience

1. Senior Director of Operations

   First Advantage

   Apr 2022 — Present · Mumbai, IN

   Developing a strategic roadmap with a focus on- Optimization of efficiency to drive growth for achieve organizational goals- Leading and overseeing the overall operations budget and ensuring the resources are effectively allocated while controlling the expenditure to maintain financial stability- Supervising and managing staff from different departments to ensure seamless collaboration and coordination- Evaluating the efficiency of existing business procedures and implementing improvements to optimise productivity- Managing the procurement process and ensuring the timely delivery of services.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PGDBA, Finance, General

  2006 — 2009

Skills

• Operational Excellence
• Leadership
• Strategic Planning
• Project Management
• Team Leadership
• Quality Assurance
• Bpo
• Process Improvement
• Customer Relationship Management (Crm)
• Business Strategy
• Business Process Improvement
• Data Analysis
• Six Sigma
• Performance Management
• Crm
• Recruiting
• Service Delivery
• Customer Satisfaction
• Business Analysis
• Business Development
• Vendor Management
• Coaching
• Risk Management
• Team Management
• Management
• Human Resources
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Operations Management
• Mis