Samarth Gupta

About Samarth Gupta

Product leader with 10+ years of experience across payments, AI-enabled products, and 0 to 1 product development. My experience spans payment authorization, declines, recovery, billing and account journeys, fraud and legal collaboration, and AI-driven workflow optimization. I work at the intersection of customer needs, data, and technology to turn complex problems into scalable product solutions.At AWS, I lead initiatives that improve payment experiences by translating Voice of Customer insights, analytics, and AI-enabled analysis into product requirements, roadmap decisions, and measurable customer outcomes. My work has included building and optimizing AI agents, shaping roadmap decisions for customer-facing payment products, improving payment recovery, and driving internal tooling that reduces operational friction.Previously, I built and launched B2B SaaS and digital marketplace products, developed product visions and KPI-driven roadmaps, ran pilots, and iterated based on usage signals and VOC feedback. I enjoy working cross-functionally with engineering, data science, UX, legal, fraud, and business stakeholders to bring products from concept through launch and iteration.I’m especially interested in payments, digital commerce, AI product management, product strategy, and building products that improve customer experience while driving measurable business impact.My core competencies are- Product Development- Payments Customer Experience Improvements- Payments Product Journey- Voice of Customer- User Experience (UX)- Data & Analytics- Technology Roadmaps- Agile Methodologies- Software Development- Market Research- Go-to-Market Strategy- Product Launch- Change Management

Experience

1. Program Manager - Payments Customer Experience & Automation

   Amazon Web Services (AWS)

   Mar 2024 — Present · Seattle, WA, US

   Lead initiatives to improve the AWS payments experience by translating Voice of Customer insights, analytics, and AI-enabled analysis into product requirements, roadmap inputs, and customer-facing improvements. Work across product, engineering, data science, fraud, legal, UX, and operations to build agentic AI products and AI-enabled payment experiences, optimize workflows, and improve customer outcomes across authorization, declines, recovery, billing, and account journeys- Lead initiatives to improve AWS payments experience by translating VOC insights, analytics, and AI-enabled analysis into product requirements and roadmap decisions- Drove the decision to expand automated reinstatement beyond credit cards by analyzing payment behavior across invoicing, UPI, bank account, and Pix- Developed AI agents for payment recovery and charge-failure resolution, delivering measurable customer-impact and operational savings- Partnered with Fraud and Legal to assess risks accosiated with improved customer recommendation pathways based on processor-decline code- Shaped roadmap decisions for 6+ customer-facing payment products by aligning PMs on impact, metrics, and launch strategy- Built and scaled internal AI tools and support workflows that reduced payment and AR data-access delays and improved post-launch readiness for a new AWS service.

Education

• Harvard Business School Online

  Credential of Readiness (CORe), Financial Accounting, Economics for Managers, Business Analytics

• University of Illinois Urbana-Champaign

  Master of Science - MS, Technology Management

• Indian Institute of Management, Calcutta

  Executive Programme (Certification), Quantitative Techniques for Business Decision Making

• Northwestern University - Kellogg School of Management

  Master of Business Administration - MBA

• Maharshi Dayanand University

  Bachelor of Engineering (B.E.), Biotechnology

• Northwestern University

  Master's degree, Product Design and Development Management

• Harvard University

  Master of Liberal Arts, Extension Studies, Management

Skills

• Clean Technology
• Program Management
• Project Management
• Business Development
• Key Account Management
• Team Management
• Marketing
• Product Management
• Customer Management
• Management
• Vendor Management
• Escalation Resolution
• Technology Incubation
• Techno-Commercial
• Techno-Economic Analysis
• Business Modeling
• Marketing Strategy
• Green Entrepreneurship
• Clean-Technology
• Enterprise Development
• Social Entrepreneurship
• Wastewater Treatment & Sanitation
• Waste Recycling
• Clean Building Materials
• Programme Management