Pragya Gupta

About Pragya Gupta

I have 13 years of experience in Technical Writing, which includes 5 years in leading multiple documentation projects. My expertise lies in creating different types of documentation for complex products; reviewing documents for usability, organization, and language; performing gap analysis; and coordinating with multiple stakeholders. I have managed end-to-end documentation for multiple projects and have experience in project planning and resource management. Experience Summary I have expertise in the following- Writing User Guides, User Release Notes, Installation Guides, Troubleshooting Guides, Upgrade Guides, and FAQs using Adobe FrameMaker and Microsoft Word- Writing Standard Operating Procedure documents, Policy and Procedure documents, and Business Requirement Documents (BRD)- Evaluating data points, such as existing documents, customer journey, customer engagement, customer feedback, and analytics, to evaluate content performance- Tracking and analyzing documentation metrics to identify usage trends, customer journey, and content engagement- Writing user documents for Application Programming Interfaces (APIs)- Analyzing end user requirements and creating user persona- Designing content for 1-page Quick Reference guide- Writing content for help files- Authoring e-learning documents- Performing requirement gathering, process mapping,and writing SOP documentation- Working based on Document Development Life Cycle (DDLC) and Agile Methodology- Leading, planning, and managing documentation projects for product releases- Preparing documentation plan, estimating work, and assigning work to the team- Reviewing documents as per the in-house style guide- Mentoring technical writers and associate technical writers- Coordinated between CRMs, Product Development, Project Managements, and Quality Assurance teams.

Experience

1. Staff Technical Writer

   Okta

   Apr 2025 — Present

Education

• Doctor Bhim Rao Ambedkar University

  B.E., Information Technology

  1999 — 2003

Skills

• Technical Documentation
• Documentation
• Manuals
• Software Documentation
• Sdlc
• Training
• Technical Writing
• Framemaker
• Technical Communication
• Online Help
• Snagit
• Release Notes
• Content Management
• Captivate
• Robohelp
• Project Planning
• Visio
• Ms Project