Kanika Gupta

About Kanika Gupta

Director of Product design with 15+ years of experience delivering intuitive, scalable enterprise solutions across AI, Automation, Devops and IT domains. At UiPath, drove product vision for AI-powered platforms like Data Fabric (Ontology), Intelligent Document Processing and Process Mining. At Cisco’s AppDynamics, shaped the troubleshooting experience for AppDynamics Cloud - winner of the CRN 2022 Tech Innovator Award - enabling faster root cause analysis through cohesive alerting and diagnostics. Influenced by design leaders like Jared Spool, I bring a strategy-led, research-driven approach and a passion for transforming complexity into clarity.

Experience

1. Director Product Design

   Freshworks

   Oct 2025 — Present · Bengaluru, IN

   Currently leading the integration of Device42 (ITAM) and FireHydrant (ITOM) with Freshservice (ITSM)- bringing infrastructure visibility and incident response together into a single, cohesive AIOps platform.

Education

• Indian Institute of Technology, Guwahati

  Masters in Design, Interaction design, Visual Communication

  2010 — 2012

• International College for Girls

  B.F.A, Gaphic Design

  2006 — 2010

Skills

• User Experience Design
• Usability Review
• Gui Design
• Mobile Devices
• Visual Communication
• Usability Testing
• Affinity Diagrams
• Usability
• Information Architecture
• Heuristic Evaluation
• Wireframing
• Wireframes
• Persona
• Design Thinking
• Persona and Scenario Creation
• User Journey
• User Experience
• Story Boarding
• Storyboarding
• User-Centered Design
• Sketching
• Typography
• User Research
• Usability Engineering
• Interaction Design
• Graphic Design
• Design Strategy
• User Interface Design
• Data Visualization