Dilipkumar Gupta
Manager Customer Success & Support Engineering | Incident & Escalation Management | Cloud (Azure/AWS) | Duck Creek SME | Driving Operational Excellence, Customer Satisfaction & Team Growth
- Role
- Manager T2 Saas Ops Support Engineering at Duck Creek Technologies
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Dilipkumar Gupta
Results-driven technology and support leader with 15+ years of experience across…
Experience
Manager T2 Saas Ops Support Engineering
Mar 2019 — Present · Mumbai, IN
Education
NIIT
GNIIT, Information Technology
2007 — 2010
AXELOS
ITIL V4 service management., IT Service Management
University of Mumbai
Bachelor of Commerce (BCom), Business/Commerce, General
2001 — 2007
Sikkim Manipal University - Distance Education
Master of Business Administration (M.B.A.), Information Technology
2016 — 2018
Skills
- Data Migration
- Software Implementation
- Application Support
- Microsoft Sql Server
- Sql
- Technical Support
- Business Analysis
- Iis
- Advance Excel
- Integration
- Manual Testing
- Advance Excel
- Incident Management
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