Barkha Gupta

About Barkha Gupta

Barkha is a product and business professional with over 7 years of cross-functional experience in Product Management, Digital & CX consulting, Business Development, and Software Development. She holds an MBA from IIM Kozhikode and is an electronics and communication engineer. She has owned & managed multiple products in the B2C and B2B domains and across channels like mobile, web, SMS, voice, chat, and bot. She has worked on products at scale (>10M MAUs with global reach) and has led teams through the discovery, planning, design, and development cycles of engagements. She has implemented agile and scaled agile methodologies for large global brands in Fin-tech, Retail, Energy, Auto, and Telecom domains, and engaged with several cross-domain experts and executive stakeholders. Lastly, you will find her to be a self-starter who can understand the broad picture but is also detail-oriented. Specialties: Gen AI, Mobile apps, Customer Experience, Digital Strategy, Product Strategy & Roadmap, User and Market research, Data analysis, Insight generation, Situation analysis, and Business case development.

Experience

1. Senior Product Manager- Gen Ai

   IDFC FIRST Bank

   Nov 2023 — Present · Bengaluru, IN

   Drove the development and scaling of GenAI products across banking functions, enhancing customer experience and compliance. • Spearheaded the implementation of Knowledge AI (conversational AI knowledge platform) and First Studio (GenAI-powered content suite). • Built GenAI copilots and data intelligence tools, significantly improving reporting, fraud detection, and decision-making processes.

Education

• Global College of Technology,Jaipur

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2011 — 2015

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA, General management

  2018 — 2020