Abhishek Gupta

About Abhishek Gupta

Dedicated and results-oriented operations professional with a proven track record in program management and operational excellence. Skilled in leading cross-functional teams to drive efficiency, reduce costs, and achieve business objectives. Experienced in strategic planning, process optimization, and client relationship management. Excellent communicator with a passion for delivering exceptional results and exceeding expectations. Seeking to leverage expertise to contribute to the success of a dynamic organization

Experience

1. Associate - Program Management

   upGrad

   Jun 2022 — Present · Mumbai, IN

   Successfully managed a high volume of Pan India requests from the sales team, consistently meeting or exceeding service level agreements (SLAs) and improving overall response times. • Implemented a strategic approach to matching evangelists with requests, resulting in a increase in lead conversion rates and a increase in revenue generated from converted leads. • Generated innovative ideas and strategies for acquiring new requests, resulting in a increase in the number of inbound inquiries and a increase in the overall request pipeline. • Drove operational improvements across multiple functions, resulting in a reduction in operating costs and a increase in profit margins. • Lead initiatives to streamline workflows, standardize processes, and implement best practices, resulting in significant cost savings and improved operational efficiency. • Develop and maintain relationships with key stakeholders, including clients, partners to ensure alignment of operational goals with overall business objectives and foster long-term partnerships

Education

• University of Maryland - Robert H. Smith School of Business

  Data Science and Machine Learning, Data Science and Machine Learning

• Mumbai University Mumbai

  Bachelor of Commerce - BCom, Accounting and Finance

  2019