Shashank Gupta
Vice President - Fp & a @Everise
Dallas-Fort Worth, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Vice President - Fp & a @Everise
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EDUCATION
2005 — 2008
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), Finance and Marketing
1998 — 2001
Jiwaji University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
SKILLS
KpoVendor ManagementOutsourcingProcess ManagementBpoRe-EngineeringSlaDialer ManagementStrategyCapacity PlanningOperations ManagementCall CenterProcess MigrationManagementPerformance ImprovementTelemarketingSix SigmaContact Center ManagementOperational ExcellenceContact CentersCustomer ExperienceProcess ImprovementInbound MarketingManagement ConsultingSoft SkillsBusiness Process Re-EngineeringService DeliveryBusiness Process MappingBusiness AnalysisAnalyticsTelecommunicationsBusiness Process ImprovementTeam ManagementPerformance ManagementCrmOutsourcing ManagementTransition ManagementCopcBusiness TransformationChange Management
ABOUT SHASHANK GUPTA
Experienced professional with 20+ years of experience in Contact center / BPO industry; in Call Center Management, Business Analytics, Workforce Management, Financial Planning & Analysis, Portfolio Strategy, Client Relationship Management, and MIS
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