Shashank Gupta
Vice President - FP&A
- Role
- Vice President - Fp & a at Everise
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Shashank Gupta
Experienced professional with 20+ years of experience in Contact center / BPO industry; in Call Center Management, Business Analytics, Workforce Management, Financial Planning & Analysis, Portfolio Strategy, Client Relationship Management, and MIS
Experience
Vice President - Fp & a
Jan 2025 — Present
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), Finance and Marketing
2005 — 2008
Jiwaji University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
1998 — 2001
Skills
- Kpo
- Vendor Management
- Outsourcing
- Process Management
- Bpo
- Re-Engineering
- Sla
- Dialer Management
- Strategy
- Capacity Planning
- Operations Management
- Call Center
- Process Migration
- Management
- Performance Improvement
- Telemarketing
- Six Sigma
- Contact Center Management
- Operational Excellence
- Contact Centers
- Customer Experience
- Process Improvement
- Inbound Marketing
- Management Consulting
- Soft Skills
- Business Process Re-Engineering
- Service Delivery
- Business Process Mapping
- Business Analysis
- Analytics
- Telecommunications
- Business Process Improvement
- Team Management
- Performance Management
- Crm
- Outsourcing Management
- Transition Management
- Copc
- Business Transformation
- Change Management
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