Mahesh Gupta
Experienced Insurance Specialist with a track record of successful pilot projects, meeting SLAs, and leading teams to provide exceptional customer service. Skilled in data analysis, team mentoring, facilitating meetings.
- Role
- Senior Business Process Analyst at Tata Consultancy Services
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Mahesh Gupta
Senior Process Associate | Insurance | SQL
Experience
Senior Business Process Analyst
Jul 2021 — Present · Pune, IN
Strong analytical and problem-solving skills, with a proven track record of resolving complex issues efficiently. • Proficiency in allocation tracking, workflow management, and process optimization. • Excellent communication and interpersonal skills, effective teamwork and client relationships. • Experience in SOP creation and review, ensuring compliance and process standardization. • Proficient in multi-carrier account management and risk analysis, tailoring insurance solutions to client needs. • Skilled in process improvement and team management, achieving measurable improvements in efficiency and customer satisfaction. • Ability to perform exceptionally well under pressure, consistently meeting tight deadlines and exceeding expectations. • Proven problem-solving skills, leveraging analytical thinking to identify innovative solutions. • Knowledge of insurance carrier tools such as MART, PPM, MORAA and project management tool like JIRA • Strong knowledge of Power Query, SQL Server, Data Warehousing concepts
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