David Gunter

About David Gunter

I’m a Strategy & Operations leader with 12+ years of experience helping organizations deliver transformation, performance, and sustainable growth. I combine strategic vision with hands-on execution to align business priorities, modernize operations, and deliver measurable outcomes.Across Fortune 100 enterprises, mid-market companies, and my consulting practice (Nine19 Strategy), I’ve led initiatives that unlock enterprise value, improve governance and analytics, and build organizational clarity that sticks. My approach is simple: connect strategy to execution, build trust across stakeholders, and guide teams through ambiguity with focus and discipline.What I Do:• Strategic Planning & Governance — Align boards, executives, and teams around clear priorities, KPIs, and operating models.• Business & Operations Management — Optimize budgets, vendor performance, and cross-functional processes to deliver measurable value.• Analytics & Technology Modernization — Translate BI, AI/ML, and automation into actionable insights and performance improvements.• Change Leadership & Coaching — Guide leaders and teams through transformation with clarity, resilience, and execution discipline.Why It Matters:Organizations thrive when strategy isn’t just defined but executed with accountability and trust. I help leaders make informed decisions, teams perform with clarity, and operations deliver results that scale.Expertise:Strategic Planning | Business Management | Governance | Analytics & BI | Enterprise Transformation | Operations Optimization | Change Leadership | Stakeholder Engagement | Leadership Coaching

Experience

1. Business Program Manager (Client Engagement)

   Microsoft

   Jul 2024 — Present

   Partner with CSS leadership to design and implement governance frameworks, BI reporting, and executive dashboards that improve global customer support operations.• Deployed a global QA framework across CSS support operations, standardizing and increasing transparency of performance results• Integrated quality and BI insights to establish performance baselines, metrics governance, and executive reporting adopted in global reviews• Designed automated dashboards providing real-time visibility into customer excellence, adopted across monthly business reviews

Education

• Minnesota State University, Mankato

  Bachelor of Science - BS, Economics

• Concordia University-St. Paul

  Master of Arts - MA, Management

Skills

• Business Planning
• Crm
• Salesforce.com
• Financial Analysis
• Sales Operations
• Revenue Forecasting
• Business Analysis
• Sales
• Annual Planning
• Analytical Skills
• Forecasting
• Project Management
• Business Process Improvement
• Business Intelligence
• Cross-Functional Team Leadership
• Change Management
• Business Development
• Strategic Planning
• Analytics
• Business Strategy
• Workforce Development
• Strategy
• Team Building
• Management
• B2b
• Emotional Intelligence
• Leadership
• Microsoft Dynamics
• Process Improvement
• Telecommunications
• Sales Management
• Sales Support
• Sales Process
• Customer Relationship Management (Crm)
• Communication