Gunny Wadhwa
Manager @Air India Limited
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WORK HISTORY
Manager @Air India Limited
Delhi, IN
Identified and conceptualised new products and service ideas that have enhanced the airline’s offerings and guest experience through international benchmarking, customer and market analysis. In this role I have worked on amenity kits, soft furnishings, headphones, sleepwear, chinaware, F&B service apparatus, for First, Business, Premium Economy and Economy.\\\\n• My team was responsible for innovative idea generation and implanting the innovation processes and practices. Some of my innovative ideas were authentic luxury tea experience for premium guests, young flier programme, signature fragrance, bespoke gin and signature cocktail menu etc.\\\\n• Executed approved strategies of design and products with international partners like Buzz, Linstol, Flightparts, Global C, Formia, Kaelis, Bayart, Dester etc. while developing good professional relations with them.\\\\n• Thorough meticulous research and planning for any new product while managing corporate expectations as well as guest expectations.\\\\n• After the introduction of new products and services the process of maintaining quality and standards includes defining standard operating procedures, key\\\\nperformance indicators for the involved departments like store, procurement,\\\\nservice design and crew.\\\\n• I stay updated with regulatory requirements and compliance standards in the airline\\\\nindustry, ensuring that all new products and services comply with relevant laws,\\\\nregulations and industry standards.\\\\n• Part of the recruitment team conducting the interviews across India for cabin crew.\\\\n(2022 – till date)\\\\n• Collaborate closely with various internal departments such as marketing,\\\\noperations, finance, customer service, and technology teams to ensure smooth execution of product and innovation initiatives. Building strong cross-functional relationships and effective communication are critical to successfully drive product development and innovation.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
ABOUT GUNNY WADHWA
At Air India Limited, I have been part of the airline\'s transformation team since April 2022. My track record demonstrates a knack for identifying and conceptualising new products and services aimed at enriching airline offerings and enhancing guest experiences.I have spearheaded various projects including amenity kits, headphones, giveaways for kids, loungewear, F&B service apparatus, and beverage portfolios across multiple cabin classes.I am skilled in international benchmarking, customer and market analysis, and have led innovative idea generation and implementation processes, fostering a culture of creativity within the team.I have also been recognized as the Face of the airline in 2022, and have operated special flights such as the first Tata Air India flight from Delhi,\"Vande Bharat\" mission flights during the Covid-19 pandemic, and a special flight to Paris for the French delegation.I am passionate about delivering exceptional service and creating memorable experiences for our guests.
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