Gunnerjoseph Kropholler
Director of Client Success
- Role
- Director, Client Success at Bridgeft
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Gunnerjoseph Kropholler
Enterprise technology leader specializing in fintech implementations, operational…
Experience
Director, Client Success
Sep 2022 — Present · Houston, TX, US
Leading, creating, and refining our onboarding Client Implementation Lifecycle- Facilitate Sprint Planning and Product Prioritization for both Internal & External Requests- Creating product engagement strategies for expanding client loyalty through feature expansion and AI- Managing various Projects related to Bug Fixes, Product Development, Service Management- Leading the Client Services team and Managing All Client Requests & Tickets- Built, managing, and refining the Client <> Engineering Ticket Lifecycle- Raising Profitability through upselling features, maximizing usage, and sales-cycle consulting- Regularly reducing costs by eliminating waste, increasing efficiency, removing excess 3rd party expenses, and maximizing existing resources
Education
Baylor University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2014 — 2016
Suffolk County Community College
Marketing, Business Administration and Management, General
2012 — 2014
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