Gunjan Saxena

Delivery Manager @iOPEX Technologies

Indore, IN

As a Delivery Manager for a team of engineers working on a SAAS product, my role encompasses a broad and high-level scope of responsibilities. I am dedicated to ensuring the successful delivery of our services and the satisfaction of our customers. My key responsibilities include:• Customer Query Management:Overseeing the resolution of customer queries related to Splunk products, ensuring timely and effective solutions to software-related issues.• Team Leadership: Leading a team of engineers, providing guidance, support, and opportunities for professional growth and development.• Project Implementation: Supporting project managers in making critical decisions and resolving major problems to ensure projects are delivered on time, within scope, and within budget.• Customer Satisfaction: Working to enhance customer satisfaction by addressing any issues that arise post-project completion and implementing improvements to prevent recurrence.• Process Improvement: Continuously reviewing and refining internal processes to improve delivery efficiency and effectiveness.• Tool Utilization: Utilizing tools such asJIRA and Salesforce to manage workflows, track progress, and ensure seamless communication and collaboration within the team.

Dr. A.P.J. Abdul Kalam College of Education, Yusufiya Colony, Parbhani

Bachelor of Commerce - BCom