Gunjan Gambhir
Customer Success Leader | Strategic & Key Accounts | Program & Project Management | Client Partnering
- Role
- Customer Success Lead at Gupshup
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gunjan Gambhir
Gunjan\'s Summary:Certified Business decision specialist!*I’m a Customer Success leader with 15+ years of experience building and scaling enterprise CS functions in SaaS and conversational platforms. My focus is on designing the CS strategy—owning NRR, churn reduction, and expansion—while building strong teams, repeatable playbooks, and executive-level customer engagement.My role is to ensure Customer Success scales predictably and contributes directly to revenue and customer advocacWorking closely with Sales, Product, and Leadership to ensure Customer Success is a revenue-driving and retention-led function.Specialties: Customer success, Org Level ownership,Builder+Scaler, Cross Functional Leadership.
Experience
Customer Success Lead
Feb 2022 — Present · Gurugram, IN
Education
All India Management Association (AIMA)
Masters in Business Administration, Information Technology
Maharshi Dayanand University
BE, Computer Science
2004 — 2008
Blue Bells Model School, Gurgaon, India
All India Senior Secondary School Certificate, Mathematics, Science
2002 — 2004
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