Gunjan Sharma

Salesforce Administrator @Ambica Steels

New Delhi, IN

User Support and Training: Provide basic Salesforce support to end-users, troubleshoot issues, and assist with training to ensure effective use of the platform.• Data Management: Assist in managing and maintaining clean and accurate data within Salesforce, including data imports, exports, and de-duplication.• System Maintenance: Perform routine Salesforce maintenance tasks, including user account creation, profile and permission set updates, and role hierarchy adjustments.• Customization: Support the customization of Salesforce objects, fields, page layouts, and record types to meet business requirements.• Reporting and Dashboards: Assist in creating and maintaining reports and dashboards to provide actionable insights to business users.• Process Automation: Assist in the development and maintenance of workflow rules, process builder, and other basic automation tools within Salesforce• Documentation: Maintain and update system documentation, user guides, and training materials as needed• Security: Ensure compliance with security policies and procedures by regularly reviewing user access and permissions.• Collaboration: Work closely with the Salesforce Manager and other teammembers to support ongoing projects and initiatives.

Kendriya Vidyalaya

Intermediate, Science(Maths, Physics, Chemistry)

Kendriya Vidyalaya

High School, Science

GL Bajaj Institute of Technology and Management

Bachelor of Technology (B.Tech.), Electronics and Communication

Galgotias College of Engineering and Technology

Master of Business Administration - MBA, HR & Finance