Gunjan Pandey

About Gunjan Pandey

As a Regional IT Manager at Amazon India, I am responsible for managing the IT Operations team, liaising with customers and organization groups, defining service standards and guidelines, and overseeing the IT infrastructure, network, security, data center, servers, cloud environment, and ISP links. I have over 20 years of experience in IT operations, IT project and program management, IT service management, and IT leadership, spanning across multiple industries and global clients.My mission is to deliver insightful business solutions, shape the future course for the organization, and introduce innovative, technically advanced, and efficient business solutions for clients. I have a track record of producing substantial IT savings, strengthening IT security, directing merger and acquisition, and implementing project plans, risk assessments, and contingency plans. I am also skilled in business continuity planning, acquisition integration, and re-engineering of business service processes, operations, and enterprise applications. I hold a Masters in Computer Management from Pune University and a Bachelor of Business Administration from Pt. RSSU Raipur.

Experience

1. Regional IT Manager

   Amazon

   Jul 2021 — Present · Mumbai, IN

   Managing the team during the project phase including the Task Identification, Task Allocation,Resource Planning and Scheduling, Project Progress monitoring to ensure the ProjectImplementation and Delivery as per quality, time and cost parameters Meeting deadlines without compromising quality norms and adhering to SLA Liaising with client and organization groups (e.g. vertical management; technology practices;domains; support teams) including stakeholders at various levels Defining service standards and guidelines, governance structure that are acting as benchmarkfor excellent service delivery for multiple global clients by leading teams of Delivery Managers Supersizing the process definition and implementation based on ITIL best practices Leading complete portfolio of projects including budgeting, planning, vendor selection andexecution Implementing project plans within preset budgets and deadlines Developing mechanism for transition for global clients using robust share service model;establishing framework of transformation, transition and delivery model Front-leading service operations including KPIs, SLA Management, Volumes Management,Headcount & Forecasting Heading, mentoring & monitoring the performance of team members to ensure efficiency inprocess Creating technical design documentation & implementation strategies towards addressingsingle points of failure in IT services used in the delivery of core business applications

Education

• Pt. RSSU Raipur

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  1997 — 2000

• Pune University

  Masters in Computer Management, Computer Management

  2000 — 2002