Gunjan Nayyar

About Gunjan Nayyar

Experienced Operations Leader | Driving Risk-Resilient Service Delivery | Building High-Performing TeamsWith over 24 years of experience in the Banking and Financial Services industry, I’ve led critical operations across Banking Services—including Financial Crime Risk Management (FCRM) and Credit Card Operations—at renowned organizations such as Genpact, WNS, and American Express.My expertise spans multiple banking portfolios, with a strong focus on multiple functions such as AML monitoring along with Customer service, and Complaints resolution, allowing me to bridge deep compliance knowledge with practical operational execution.I thrive in dynamic environments where I can align teams to Business priorities, elevate service delivery standards, and drive continuous improvement.Education: BA Hons Economics, Delhi UniversityCertification: Harvard Certificate in Leadership Excellence

Experience

1. Assistant Vice President- Banking & Capital Market Operations

   Genpact

   Aug 2024 — Present · Bengaluru, IN

   Spearhead end-to-end Transaction Monitoring (TM) operations for a US-based client, managing a large team across multiple global sites.•Oversee the full alert life cycle—review, investigation, escalation, and case closure—ensuring quality, consistency, and adherence to regulatory timelines.•Act as the primary liaison for senior stakeholders, delivering insights, performance updates, and compliance metrics while aligning operational strategies with business goals.•Drive automation initiatives, workflow redesign, and system enhancements to reduce false positives, improve detection efficacy, and streamline operational throughput.•Build and sustain a high-performance culture, focusing on talent development, succession planning, and capability building through structured training and coaching.•Lead governance routines and risk calibration discussions with compliance teams, contributing to scenario tuning and model optimization efforts.

Education

• Springdales School

  Commerce

  1980 — 1994

• Delhi University

  Bachelor's degree, Economics

  1994 — 1997

Skills

• Management
• Relationship Management
• Analysis
• Service Delivery
• Process Improvement
• Vendor Management
• Leadership
• Customer Satisfaction
• Business Development
• Business Process Improvement
• Marketing
• Credit Cards
• Customer Experience
• Employee Engagement
• Banking
• Team Management
• Customer Retention
• Performance Management
• Crm
• Customer Service