Gunjan Kashyap
Experienced IT Service desk Engineer - 9 Years of experience||Health Care Process||US & UK||L1 & L2 support||EHR solutions||EPIC, Meditech, Cerner,Active Directory, Citrix, Call Support|ITILv4||
- Role
- Technical Specialist at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gunjan Kashyap
Hello everyone, from below few points you will be able to know me better• Started my career as a trainee in Tata Consultancy Service under BPS domain (2015) • In 2016 I was promoted as a permanent employee of TCS. Initially work in the IT service Desk (20••••19) for US based projects.• Then worked in Projects team and Desktop Support Department.(20••••22), where I have worked in Citrix windows 10 deployment, Migration of Skype to Teams & Cybersecurity project like Zscalar.• I worked with Genpact India Limited, as Technical Associate under it\'s corporate team. • In Genpact I am assigned under IT L1 Service Desk Support Team. • At present I am working with HCL Tech as technical specialist. My task is to provide IT infrastructure support to an US based Healthcare client. • Here in this project I deal with health care related applications like Epic, Cerner, Meditech etc. And apart from this I deal with tools like Active directory, Powershell, Google suit and Office 365.• My Meditech skills-Troubleshooting issues regarding Meditech application.Helping health workers to resolve issues regarding scheduling & Admission.Also provide support with interface issues related to Meditech & Othe EMR applications.• I give training & leading a team of 12 members.• Simultaneously I am widening my knowledge on Web Development, for which I have learned HTML5, CSS & JS by using libraries. • I have an interest to pursue a career in Software Development.• When I do nothing, I love to watch travel vlogs or do map reading and during weekend I love to explore natural places and villages.
Experience
Technical Specialist
Jun 2023 — Present · Hyderabad, IN
Working as an IT infrastructure engineer.My current role is technical specialist.At present, I am providing IT infrastructure support to an US based Healthcare client. In this project I am using EHR tools like Epic, Athena, Cerner, Meditech, Sunrise. I directly deal with clients everyday over calls.IT tools I am using Active Directory, Gsuits, Office365, Servivenow, Citrix, Remote desktop etc. Average calls remain at 35 with an AHT of 7 min. I need to take care of tickets SLAs and priorities.My job is 24x7.So I performed my task with flexibility.
Education
Cotton College
Bachelor's degree, Political Science and Government
SAINIK SCHOOL GOALPARA, ASSAM
High School Diploma
2003 — 2010
Cotton College
Bachelor of Arts - BA, Political Science and Government
Indian Institute of Technology, Roorkee
Certification, Data analytics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.