Gunjan Agarwal
Head of Customer Experience @airtel
Kolkata, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2022 — Present
Head of Customer Experience @airtel
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Kolkata, IN
EDUCATION
2000 — 2003
Bhowanipore College
B Com Honours, Commerce
N/A
Indian Institute of Management, Indore
Certificate Course - Leadership & Change Management , Leadership & Change Management
1984 — 2000
La Martinere For Girls School
ISC, Accounting
SKILLS
GsmCustomer ServiceGprsTeam ManagementCustomer Lifecycle ManagementCustomer SatisfactionProduct ManagementRetail3gMisWritten CommunicationVasKey Account Management2gPostpaidRevenue AssuranceCustomer ExperienceTelecommunicationsLeadershipValue-Added Services (Vas)Operations ManagementOutsourcingPre-SalesVendor ManagementCrmRoamingMobile DevicesManagement Information Systems (Mis)Customer RetentionEscalationService DeliveryTeam BuildingSalesChurn ManagementCall CentersDistributed Team ManagementManagement
ABOUT GUNJAN AGARWAL
A versatile business professional with over 19+ years of experience in creating…
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