Gunjan Agarwal

Customer Experience Head WBO

Role: Head of Customer Experience at airtel
Location: Kolkata, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Gunjan Agarwal

A versatile business professional with over 19+ years of experience in creating…

Experience

Head of Customer Experience
airtel
Sep 2022 — Present · Kolkata, IN

Education

Bhowanipore College
B Com Honours, Commerce
2000 — 2003
Indian Institute of Management, Indore
Certificate Course - Leadership & Change Management , Leadership & Change Management
La Martinere For Girls School
ISC, Accounting
1984 — 2000

Skills

Gsm
Customer Service
Gprs
Team Management
Customer Lifecycle Management
Customer Satisfaction
Product Management
Retail
3g
Mis
Written Communication
Vas
Key Account Management
2g
Postpaid
Revenue Assurance
Customer Experience
Telecommunications
Leadership
Value-Added Services (Vas)
Operations Management
Outsourcing
Pre-Sales
Vendor Management
Crm
Roaming
Mobile Devices
Management Information Systems (Mis)
Customer Retention
Escalation
Service Delivery
Team Building
Sales
Churn Management
Call Centers
Distributed Team Management
Management

Contact information

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Work email
•••••@airtel.com
Personal email
•••••@•••••.com
Direct dial
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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About Gunjan Agarwal

Experience

Head of Customer Experience

Education

Bhowanipore College

Indian Institute of Management, Indore

La Martinere For Girls School

Skills

Find verified contacts for anyone on LinkedIn