Gunit A.
Checkouts Team Leader @Morrisons
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WORK HISTORY
Checkouts Team Leader @Morrisons
Liverpool, GB
As Front-End Team Leader at Morrisons, I oversee checkout operations, online order fulfilment, Click and Collect supervision, and customer service while regularly serving as Manager in Charge during management absence. I combine strategic workforce planning with hands-on team development to drive operational excellence and exceptional customer experiences.I design work schedules for multi-functional teams, ensuring optimal coverage during peak periods whilst managing absences and leave requests. Through targeted training and coaching programmes, I build team capability and confidence, identifying high performers for development and addressing performance challenges through constructive conversations and formal processes when required.My customer service role extends to resolving escalated complaints and complex queries, applying diplomacy and problem-solving to transform challenging situations into positive outcomes. I ensure full compliance with age-restricted sales and safety protocols whilst analysing performance dashboards and customer feedback to identify service gaps and implement improvement plans that enhance the front-end experience.In my broader leadership capacity, I collaborate across departments on stock reconciliation, put-back processes, and in-store promotional execution ensuring marketing campaigns translate effectively at shelf level. This cross-functional approach strengthens operational efficiency whilst building the collaborative relationships essential for cohesive store performance and commercial success.
EDUCATION
Aaryans World School
High School
Savitribai Phule Pune University
Bachelor of Business Administration - BBA, International Business
Aston University
Master's degree, Strategic Marketing Management and Leadership Program
Mahavir Junior College
Higher Secondary Education, Science Stream (Physics, Chemistry, Mathematics)- HSC Board, Maharashtra
ABOUT GUNIT A.
Strategic Marketing Communications Planner who believes great marketing is equal parts science and storytelling. I craft data-driven campaigns that actually make sense on budgets. Currently diving deep into Search Engine Optimisation (SEO), and the wild world of Generative Engine Optimisation (GEO), because if AI is going to take over, I might as well learn to speak its language.My sweet spot? Helping businesses boost their online visibility through creative content that drives real growth. I have secured business leads, optimised content that climbed search rankings, and managed cross-industry clients who all wanted one thing: results that don’t require a PhD to understand.Armed with an MSc in Strategic Marketing Management from Aston University, I am ready to turn your marketing challenges into measurable wins. Let’s connect and discuss how to make your brand impossible to ignore in a good way.
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