Guneet Gandhi
Customer Success Manager @Troopr Labs
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WORK HISTORY
Customer Success Manager @Troopr Labs
US
Leading the end-to-end customer onboarding journey for strategic enterprise accounts through- Tailored product demos- Comprehensive training materials, including 40+ feature walkthrough videos- Gathering customer feedback and insights for product customizationReporting directly to the Co-founder and CEO to present reports on- Client satisfaction and renewal performance- Client success plans- Cross-selling opportunitiesConducting Quarterly Business Reviews (QBRs) with CXO-level stakeholders to review- Performance KPIs- Assess roadmap progress- Identify innovation opportunities aligned with business goals. Partnered with customers to understand AI-driven goals and designed tailored use cases to improve operational efficiency. Collaborated with Product, Design, and Development teams during sprints to represent customer needs and influence roadmap priorities. Skills: Customer Success · Strategic Account Management · Onboarding & Training · Business Reviews (QBRs) · Cross-sell & Upsell · Product Adoption · AI Use Cases · Customer Retention
EDUCATION
International Institute of Information Technology Bangalore
Executive PG Programme, Machine Learning & AI
Guru Teg Bahadur Institute of Technology
Bachelor of Technology, Computer Science
ABOUT GUNEET GANDHI
Goal-driven Customer Success professional with over 5 years of experience delivering measurable outcomes for enterprise clients across SaaS and technology industries. Skilled in building trusted relationships, driving product adoption, and aligning business objectives with tailored success strategies. Strong track record in onboarding, renewals, and expansion initiatives that enhance customer satisfaction, retention, and growth.
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