Gunashree S.
Fraud, Risk & Disputes Analyst | Fintech Operations | Modak.Live
- Role
- Dispute Analyst at Modak
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Dispute Analyst
Jul 2024 — Present · Bengaluru, IN
Investigate debit card chargebacks and process claims in line with internal policies and partner bank regulations.Perform root cause analysis on recurring dispute types to identify fraud patterns and strengthen detection systems.Collaborate closely with the customer support team to resolve high-priority disputes and user complaints.Draft clear and user-friendly communication to explain dispute outcomes and guide users on next steps.Flag suspicious users based on dispute behavior and coordinate with the fraud team to prevent abuse.Maintain detailed case notes and documentation for audits and internal reviews.Identify and escalate abnormal dispute trends to product and risk teams.Ensure timely dispute resolutions while balancing user experience and risk mitigation.
Education
S G International Public School
Science, 10th
2002 — 2014
Atria Institute of Technology
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2016 — 2020
MES Kishore Kendra PU College
12th, PCMB
2014 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.