Gunasekaran Sevugapperumal

About Gunasekaran Sevugapperumal

As the Director of Salesforce Architecture at Salesforce, I leverage my 20 years of experience and Certified Technical Architect (CTA) credential to drive large-scale global business and technology solutions. I specialize in business transformations with Autonomous AI Agents, AI governance, and complex Data cloud adoption, and I am a trusted advisor to C-level executives for architecture and risk mitigation strategies.My core mission is to spearhead AI agent and Data strategy that deliver value, efficiency, and innovation for the healthcare and life sciences sector. I lead an interdisciplinary design and delivery team to actualize AI architectural aspirations, achieving $15 million in cost reductions by transitioning away from a legacy system. I also have extensive industry expertise across various domains, such as financial services, high tech, manufacturing, media and communications, and professional services.

Experience

1. Technical Architect Director

   Salesforce

   Dec 2023 — Present

   A largest Medical and Pharmacy payer industryAs Lead Salesforce CTO for a premier healthcare payer, I orchestrate large-scale AI and Data Cloud transformations by bridging the gap between high-level business strategy and scalable technical execution. I lead a high-performing cohort of CTOs to define enterprise-wide data and agent strategies, including the establishment of an AFDC Center of Excellence (COE) and robust governance frameworks. By aligning Sales, Success, and Executive leadership around a unified agentic vision, I have successfully moved the organization from AI experimentation to core operational capability—delivering five live Agentforce agents that have already increased service productivity by 30% and improved first-call resolution by 40%.University Of Chicago Medical CenterAs a Lead Architect, I was entrusted with the responsibility of leading the architectural strategy and roadmap development for HCMC\'s Phase 0 project, aimed at enhancing call center productivity. In this role, I provided expert technological guidance to the Salesforce Business Strategy team and served as a trusted advisor to HCMC\'s CTO and Enterprise architects on the implementation of cross-cloud solutions utilizing both Data Cloud and Marketing Cloud.Through a collaborative and strategic approach, we were successful in securing approval for the future state roadmap and strategy. This achievement paved the way for the seamless transition of the project into the delivery stage, bringing us one step closer to realizing our vision of enhancing call center productivity and improving patient outcomes through innovative technology solutions.Value Delivered: This culminated in the CTO\'s approval of the enterprise architecture, catalyzing the initiation of a $5 million project aimed at significantly improving patient engagement and operational efficiency.

Education

• Madurai Kamaraj University

  BE, mechanical engineering

• Indian Institute of Technology, Madras

  Junior Research Fellowship

• Indian Institute of Technology, Madras

  M, Tech industrial management

Skills

• Force.com
• Salesforce.com
• Oracle
• Cloud Computing
• Erp
• Crm
• Data Migration
• Enterprise Software
• Salesforce.com Certified Administrator
• Solution Architecture
• Saas
• Java
• Soa
• Agile Methodologies
• Soap
• .net
• Software Development
• Integration
• Software as a Service (Saas)
• Siebel
• Web Services
• Oracle Applications
• Business Process