Gulzhanat Dandyyeva
Technical Project Product Manager @Sensorberg
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WORK HISTORY
Technical Project Product Manager @Sensorberg
Berlin, DE
Executed end-to-end project management for high-value clients, overseeing a portfolio with an average six-figure volume, from requirements analysis to acceptance testing, achieving a 80% on-time delivery rateConducted customer insights analysis in JIRA, Tableau, and CRM systems, driving data-informed decision-making and continuous improvement initiatives.Implemented self-service knowledge bases and training programs, reducing support ticket volume by 25% and enhancing customer experience.Optimized customer experience through platform integration projects(Linux, GraphQL), improving system reliability and customer satisfaction by 90%(survey results from 15+ accounts, 2024).
EDUCATION
The Hong Kong Polytechnic University
Bachelor of Science (Honours) , Biomedical Engineering
Nazarbayev Intellectual Schools
High School Diploma, Physics
Università degli Studi di Padova
Master's degree, ICT for lnternet and multimedia
Peter the Great St.Petersburg Polytechnic University
Summer school, Geopolitics
Universidad Politécnica de Madrid
Master's degree, Telecommunications Engineering
ABOUT GULZHANAT DANDYYEVA
Strategic Product Manager with 3+ years of experience in customer success, and SaaS B2B…
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