Gulshan Kumar

About Gulshan Kumar

Navigating the complex world of rail operations for over a decade, I\'ve honed my skills…

Experience

1. Operation Chief Controller

   Db Rrts Operations India Private Limited

   Sep 2025 — Present · Ghaziabad, IN

   Operational Control & MonitoringOversee and manage train operations across the entire railway/metro network from the Operations Control Centre (OCC).Ensure punctuality, reliability, and smooth running of train services as per the operational timetable.Monitor real-time train movements using signaling, SCADA, and communication systems.Regulate and control train speed, headway, and dwell times to maintain service quality.Incident & Emergency ManagementAct as the primary decision-maker during service disruptions, incidents, or emergencies.Coordinate with ground staff, station controllers, and maintenance teams to restore normal operations promptly.Implement Emergency Action Plans (EAP) and manage communication during crisis situations.Ensure safety of passengers, staff, and assets during abnormal situations.Safety & ComplianceEnsure strict adherence to safety regulations, operating procedures, and statutory requirements.Monitor compliance with signaling and operational protocols to prevent accidents.Authorize track access and depot/mainline movements, ensuring safe coordination between trains and maintenance staff.Coordination & CommunicationServe as the central communication link between train operators, station staff, depot controllers, and management.Provide timely updates to senior management and stakeholders on incidents, delays, and operational status.Liaise with external agencies (police, fire, medical) during emergency situations.Reporting & DocumentationPrepare detailed reports on incidents, delays, and unusual occurrences.Maintain logbooks, operational data, and incident records for analysis and audits.Recommend corrective and preventive actions to management for operational improvements.Customer Service & PerformanceEnsure passenger service standards are met by minimizing delays and disruptions.Monitor and report key performance indicators (KPIs) such as punctuality, reliability, and service availability.

Education

• Delhi Institute of Management and Engineering

  Bachelor of Engineering - BE

  2012 — 2015

• Institute of Rail Transport, New Delhi

  Rail Transport and Management

  2019 — 2021

• Chhotu Ram Rural Institute Of Technology And Pharmacy

  Electronic and Communication Engineering

  2009 — 2012