Gulrez Husain
Senior Customer Support Executive | Mass Communication Graduate | Expert in Customer Engagement & Operations | Open to Opportunities in Dubai & GCC
- Role
- Senior Customer Support Executive at TP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gulrez Husain
Dynamic and customer-centric professional with over 2 years of hands-on experience in international customer support at Amazon and Teleperformance. Recognized for consistently exceeding service expectations, mentoring team members, and streamlining support operations. Armed with a Master’s in Mass Communication and a passion for media and communication, I bring a unique blend of analytical and creative skills to customer-facing roles.Actively seeking new opportunities in the UAE or GCC where I can leverage my communication, problem-solving, and client relationship skills to deliver impactful customer experiences.Available to relocate | Indian Passport Holder | Immediate Joiner
Experience
Senior Customer Support Executive
Sep 2022 — Present · Gurugram, IN
Handled international customers (US & Europe) with a resolution-first approach. Analyzing and reviewing International hotel details layout page with corrections and modifications Acted as escalation point for complex cases, collaborating with internal departments to drive fast solutions.Analyzed feedback for continuous process enhancement and customer satisfaction.Trained and mentored junior staff; contributed to reporting and performance metrics.
Education
Aligarh Muslim University
Master's degree
2015 — 2017
Aligarh Muslim University
Bachelor's degree
2012 — 2015
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