Gustavo Ulpino

About Gustavo Ulpino

At Norwegian Cruise Line Holdings Ltd, my mission is to uphold the highest standards in data quality and efficiency. With expertise in ETL verification and Power BI, I specialize in converting complex data sets into strategic insights that drive business decisions. My role as Quality Assurance Analyst/Developer capitalizes on my proficiency in data analytics, ensuring the integrity and accuracy of our data processes.Previously, as a QA Developer at Kforce Inc assigned to NCLH, my focus was on authenticating data sources and adhering to business requirements. Collaborating with operations management, our team delivered in-depth budget analysis and reporting, which has been instrumental in enhancing our business intelligence solutions. My technical guidance in Power BI modeling and reporting continues to identify opportunities for operational excellence.

Experience

1. Quality Assurance Analyst Developer

   Norwegian Cruise Line Holdings Ltd.

   Mar 2023 — Present · Miami, FL, US

   Applied expertise in Snowflake, SQL Server, DBT, and Matillion to execute high-impact data warehouse QA initiatives, ensuring 99.8 % data accuracy and reliability across ETL pipelines used. → Result: Improved data integrity compliance by 8%, enabling seamless regulatory audits and high-confidence analytics for C-level decision-making.Drove Agile-Based Process Optimization Across Multi-Million Dollar Data Initiatives, employed Jira within Scrum Agile frameworks to manage over 8 + development and QA tasks per sprint cycle. → Result: Reduced development cycle times by 11%, accelerating time-to-insight across mission-critical analytics platforms.Engineered Robust Testing Frameworks to Support Data-Drivel Infrastructure, developed and executed comprehensive test plans and validation scenarios that ensured all data transformations aligned with industry standards and regulatory mandates. → Result: Supported analytics operations that serve over 5 million customers, a significant contribution to national economic continuity and data security.Streamlined Data Pipeline Management to Support Efficiency, configured and optimized Control-M job scheduling in QA environments, automating over 5+ ETL processes monthly, minimizing manual intervention, and reducing failure rates. → Result: Increased data delivery reliability by 6%, supporting real-time analytics for investment risk assessment and fraud detection.Promoted Scalable Innovation through Enterprise Change Management Systems, used ServiceNow to champion ITSM-aligned promotion of features to production, enabling change control in high-risk financial data environments. → Result: Ensured 99.9% system uptime and support.Consistently took a lead role in QA planning discussions and data strategy workshops, influencing project direction and mentoring junior team members. → Result: Fostered a high-performance culture, contributing to the delivery of over 5 enterprise-grade analytics solutions used.

Education

• UCAB - Universidad Católica Andrés Bello

  Strategic Planning

• IUPFAN

  Bachelor of Science in Computer Engineering., Computer/ Information Technology/ Business & Data Analytics

  1989 — 1993

• Universidad de Margarita - Unimar

  Master's Finance

  2009 — 2011

• La Salle La Colina

  High School Diploma

  1982 — 1987

Skills

• Administración Y Dirección De Empresas
• Microsoft Project
• Análisis
• Negociación
• Consultoría
• Project Planning
• Estrategia Empresarial
• Strategic Planning
• Administración De Las Tecnologías De La Información
• Business Analysis
• Business Strategy
• Microsoft Sql Server
• Planeamiento De Proyectos
• Ms Project
• Estrategia
• Liderazgo De Equipos
• Análisis De Negocio
• Microsoft Office
• Liderazgo
• Inteligencia Empresarial
• Team Leadership
• IT Management
• Leadership
• Business Intelligence
• Planificación Estratégica